Term and Conditions

Last Updated: [Insert Date]

Welcome to SwimOutletUS.com (“Website”), your premier destination for competitive swimming gear, lifeguard equipment, and aquatic facility supplies. These Terms and Conditions govern your use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms.

1. Website Use and User Responsibilities

1.1 Eligibility

To use our Website, you must be at least 18 years old or have parental/guardian consent. By placing an order, you confirm you have legal capacity to enter into binding contracts.

1.2 Account Registration

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account use
• Be responsible for all activities under your account

1.3 Prohibited Activities

You may not:

• Use our Website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the Website’s functionality
• Use automated systems to extract data
• Post false, misleading, or harmful content

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, we cannot guarantee all descriptions are entirely accurate, complete, or current. If you receive a product that differs significantly from its description, you may return it under our Return Policy.

2.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and refuse service without notice.

2.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

• All Electronics (waterproof headphones, swim trackers, etc.)
• Guard & Rescue Equipment
• Lifeguard gear (whistles, tubes, etc.)
• Opened hygiene-related products

3. Orders and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email (this is not an acceptance)
• We process orders within 1-2 business days
• Order acceptance occurs when we ship your items
• We may cancel orders for pricing errors or stock issues

3.2 Pricing

All prices are in USD. We reserve the right to change prices without notice. You are responsible for any applicable taxes, customs, or import duties.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and authorized.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: Via DHL or FedEx – $12.95 (10-15 business days after shipment)
• Free Shipping: Via EMS for orders over $50 (15-25 business days after shipment)

Delivery times are estimates and not guaranteed. We currently ship worldwide except to some Asian countries and remote areas.

4.2 Delivery Issues

You are responsible for:

• Providing accurate shipping information
• Any additional fees for failed deliveries
• Reporting lost packages within 30 days of shipment

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• Item is unused and in original condition
• Original packaging, tags, and labels are included
• Proof of purchase is provided

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and reason
2. Wait for our approval and instructions
3. Ship items to: 536 Ferry Street, Anniston, US 36201

5.3 Refunds

Refunds:

• Are processed within 3-5 business days after we receive your return
• Are issued to your original payment method
• Do not include original shipping costs (except for defective items)

6. Intellectual Property

All content on this Website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks without written consent
• Use any automated systems to collect data from our Website

7. Liability and Disclaimers

7.1 Product Use

You are responsible for:

• Proper use of all products according to manufacturer instructions
• Ensuring products are appropriate for your intended use
• Any consequences of product misuse

7.2 Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability for any claim is limited to the purchase price of the product
• We are not responsible for events beyond our reasonable control

7.3 Website Availability

We strive to keep our Website available but cannot guarantee uninterrupted access. We may suspend or restrict access for maintenance or other reasons without notice.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our Website with a new “Last Updated” date. Your continued use of our Website constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the State of Alabama, USA. Any disputes shall be resolved in the courts of Anniston, Alabama.

11. Contact Us

For questions about these Terms or our services, please contact:

SwimOutletUS Customer Service
Email: [email protected]
Address: 536 Ferry Street, Anniston, US 36201