Shipping Policy

At SwimOutletUS, we’re committed to providing top-quality swimming equipment and aquatic gear with convenient shipping options and a hassle-free return process. Whether you’re a competitive swimmer, lifeguard, or aquatic facility manager, we’ve got you covered!

Shipping Information

Our Return Policy

We want you to be completely satisfied with your aquatic gear. If you’re not happy with your purchase, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be unused and in original condition
• Original packaging, tags, and labels must be included
• Proof of purchase is required

How to Return an Item

Step 1: Submit a Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear SwimOutletUS Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item name: [Product Name]

Reason for return: [Reason]

Preferred resolution: [Refund/Exchange for [Product Name]]

Please provide return instructions at your earliest convenience.

Sincerely,

[Your Full Name] [Your Email Address]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

• Return authorization (if approved)
• Return shipping instructions
• Return address: 536 Ferry Street, Anniston, US 36201

Step 3: Ship Your Return

Once approved, package your item securely and ship it to the provided address. We recommend:

• Using a trackable shipping service
• Including the original packing slip or order confirmation
• Retaining your shipping receipt until the return is processed

Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable (except for defective/wrong items)

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly indicate in your email that you want an exchange and specify the replacement item
• We’ll ship your replacement item once we receive the original product
• You’ll be responsible for any price difference and additional shipping costs

Special Cases

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a free replacement or refund

International Returns

For customers outside the United States:

• You are responsible for return shipping costs
• Customs fees and import duties are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges