At SwimOutletUS, we stand behind the quality of our swimming equipment and aquatic sports gear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused, in its original condition, and in the original packaging
  • Item must include all tags and labels
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Electronics (waterproof headphones, swim trackers, etc.)
  • Guard & Rescue Equipment
  • Lifeguard gear (whistles, tubes, etc.)
  • Opened hygiene-related products

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Submit a Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear SwimOutletUS Team,

I would like to request a return/exchange for my recent order (#[Order Number]).
Item name: [Product Name]
Reason for return: [Reason]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address (536 Ferry Street, Anniston, US 36201)

Step 3: Ship Your Return

Once approved, package your item securely and ship it to the provided address. We recommend:

  • Using a trackable shipping service
  • Including the original packing slip or order confirmation
  • Retaining your shipping receipt until the return is processed

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective/wrong items)

Exchanges

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email that you want an exchange and specify the replacement item
  • We’ll ship your replacement item once we receive the original product
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free replacement or refund

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping with SwimOutletUS – your trusted source for competitive swimming gear, lifeguard equipment, and aquatic facility supplies!