Welcome to SwimOutletUS, your premier destination for all aquatic equipment needs. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
What types of aquatic products do you offer?
We specialize in comprehensive aquatic equipment including:
- Competition and recreational swimwear for men, women, boys, and girls
- Lifeguard and rescue equipment
- Pool and facility equipment
- Training gear for dryland and aquatic workouts
- Swimming accessories and electronics
- Sport-specific equipment
Do you offer products for competitive swimmers?
Absolutely! We carry a wide selection of high-performance swimwear, training equipment, and accessories specifically designed for competitive swimmers looking to enhance their performance in the pool.
What brands do you carry?
We partner with top aquatic brands to provide quality equipment. While our brand selection may vary, we carefully curate our inventory to ensure we meet the needs of both recreational and professional swimmers.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save shipping information, and view order history.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): Delivered by DHL or FedEx in 10-15 business days after dispatch
- Free Shipping (orders over $50): Delivered by EMS in 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. International orders may be subject to customs fees depending on your country’s regulations. All shipments include tracking information.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.
What if my delivery is delayed?
While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to carrier issues, customs processing, or peak seasons. If your order is significantly delayed, please contact us at [email protected] and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused with original tags attached. To initiate a return:
- Contact our customer service at [email protected]
- Provide your order number and reason for return
- We’ll provide return instructions
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund and cover return shipping costs in these cases.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or item, please return the original item for a refund and place a new order for the item you want.
Additional Questions
Are your products suitable for lifeguard training?
Yes! We carry specialized guard and rescue equipment and lifeguard gear perfect for training and professional use. Our selection includes equipment that meets professional standards for water safety personnel.
Do you offer bulk discounts for facility purchases?
We’re happy to discuss bulk orders for facilities and teams. Please contact our customer service team at [email protected] with your specific needs, and we’ll provide customized solutions.
How do I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
At SwimOutletUS, we’re committed to providing quality aquatic equipment with exceptional service. Dive into your next aquatic adventure with confidence, knowing we’re here to support your swimming needs every stroke of the way!